Shipping and Delivery Policy
We, at Smart Ethnics, make all commercial and reasonable endeavors to ensure that Products are delivered to the Users in a timely fashion. Users are required to peruse and understand the terms contained in this Delivery Policy. If you do not agree, then you are advised not to accept the Terms of Use and the Shipping and Delivery Policy and may abstain from using the Platform. The terms contained in this Shipping and Delivery Policy shall be accepted without modification and accordingly, you agree to be bound by the terms contained herein.
1. All products are shipped from our dispatch location in Surat (Gujarat, India) to the respective shipping address(es) provided by the user/customer/purchaser. As we endeavor to deliver our products all across India, we partner with trusted third-party courier service providers to effectuate delivery. Details of the expected delivery date will be provided to the users once the purchased product is handed over to the delivery partner.
2. Delivery Timeline:
A standard estimated delivery date shall be provided to the Users in the order confirmation email. Typically, orders are delivered within 7–15 business days from the date of order confirmation, depending on the delivery location and product availability.
Users are required to provide a complete street address along with correct pin-code details at the time of placing the purchase order.
3. Our orders are processed on weekdays i.e. Monday to Saturday, excluding national or declared holidays.
4. In case you book multiple products in one transaction, efforts will be made to ship all products together. However, this may not always be possible. Furthermore, we process only one shipping address per order. Therefore, in case any customer places an order of several items to be shipped to different address(es), each address shall be treated as a separate order.
5. We do not ship to Post Office Box (P.O. Box) addresses and do not take any responsibility for non-delivery of orders in case an order is delivered to a P.O. Box and not received by the customer.
6. Orders once confirmed cannot be edited, modified, or changed. However, we accept requests for address change made within 12 hours of placing the order or from order confirmation.
For related concerns or queries, you may reach us at smartethnic97@gmail.com
7. Keeping in view the ease of delivery, our courier partners will make three (3) delivery attempts at the address specified by the user or customer. Thereafter, if the order/package remains undelivered, our courier partners will intimate us regarding the said non-delivery.
8. We aim to keep stock of all products listed on our website. In case payment has been made for a product that is unavailable or would take longer to deliver, we will make proactive attempts to communicate the delay to the User within 2 working days on the registered email address.
9. Upon order confirmation, the User will receive order and tracking details via email generated through our Shopify store. Orders can be tracked using the tracking details shared in the order confirmation email.
In case of any delivery-related concerns or disputes, users may contact us at smartethnic97@gmail.com with their order details.
10. We provide free shipping within India.
International Shipping
Currently, Smart Ethnics does not offer international shipping.
International customers may contact us directly for product inquiries before placing any order.
For more information about shipping and delivery, please refer to our FAQs or send your queries to:
📧 smartethnic97@gmail.com