Shipping Policy
Thank you for choosing our customization services! We are committed to providing you with high-quality, customized products tailored to your preferences. Please take a moment to review our shipping policy to ensure a smooth and transparent shopping experience.
Delivery Timeframe
We understand the importance of receiving your custom products promptly. Our standard delivery time is 7 - 20 working days from the date of order confirmation. Please note that this timeframe may vary depending on the complexity of customization and product availability. We strive to keep you informed of any delays that may occur.
- Domestic Orders: Deliver in 7 - 20 Days
- International Orders: Deliver in 15-20 Days
Order Processing
Once your order is placed, our team begins the customization process. This may involve designing, printing, or crafting your personalized items according to your specifications. Please allow 7 – 15 business days for order processing before shipment.
Shipping Methods
We partner with reliable courier services to ensure the safe and timely delivery of your customized products. The shipping method used will depend on your location and the nature of the items being shipped. You will receive a shipping confirmation email with tracking details once your order is dispatched.
Shipping Costs
Shipping costs are calculated based on the weight of your order, the shipping destination, and the chosen shipping method. You can view the shipping costs during the checkout process before finalizing your purchase.
International Shipping
For international orders, additional customs and import duties may apply. These charges are the responsibility of the customer and are not included in the product or shipping costs. Please check with your local customs office for information on potential fees.
Quality Control - Kimble Stripe
At SMART ETHNIC, we are committed to delivering premium tailored products that meet the highest standards of quality and customization. To ensure product integrity and maintain customer trust, every completed garment is secured with a Kimble Stripe as part of our quality control process.
- Each stitched product will include a Kimble Stripe seal upon delivery.
- This seal acts as a proof of authenticity, quality check, and unused condition.
- If the Kimble Stripe is opened, tampered with, or removed, it will be considered that the product has been used or altered by the customer.
- No Refund or Replacement will be provided under any circumstances once the Kimble Stripe is opened or removed.
- This policy is non-negotiable and applies to all stitched products delivered by SMART ETHNIC.
Order Tracking
You can track the status of your order by using the provided tracking number in the shipping confirmation email. If you encounter any issues or have questions about your shipment, our customer support team is here to assist you.
Damaged or Lost Items
In the rare event that your order arrives damaged or is lost during transit, please contact us immediately. We will work with the shipping carrier to resolve the issue and ensure you receive a replacement or refund. But make sure that the Kimble Stripe seal is intact.
Contact Information
If you have any questions or concerns about our shipping policy, please contact our customer support team at [email protected].
Thank you for choosing us for your customization needs. We appreciate your trust in our products and services.